Privacy Policy

1. About this policy

This policy describes how Surveillance Org handles information when you use the CCTV and security layout planner. Data handling depends on which features you use: the core planner works without an account, while sign-in, Mapbox search, and Pro AI use additional services.

2. Information processed

• Planner projects: The current project is autosaved in IndexedDB in your browser on this device. It is not synced to your account or to other devices. You can export JSON and PDF files from the planner.
• Sign-in and Pro access: Auth0 processes sign-in information. When you use the AI editor, our server checks the signed-in account’s Pro role with Auth0.
• Mapbox: If you use site search, your search query is sent to Mapbox to return address results. Mapbox is also requested to provide the selected map image.
• AI requests: When you send a message to the AI editor, the request includes recent chat messages, the current plan name and numeric device, wall, and annotation details, plus a compressed image of the currently visible planner canvas. The image can include visible Mapbox imagery and an uploaded floor plan. Our server sends this information through Vercel AI Gateway to Alibaba Qwen to generate a response and requested plan edits.
• Analytics: We use Vercel Analytics to understand usage of the site.

AI image analysis is optional. Do not send messages or site plans containing information you do not want processed by the AI services described below.

3. How information is used

We use the information above to save projects in your browser, provide sign-in and Pro access checks, return map search results, process AI requests, and maintain and improve the planner.

4. Storage and control

Your planner autosave stays in this browser’s local IndexedDB and is not an account-based cloud backup. Clearing this site’s browser data can remove it. Export a JSON file if you want to move or back up a project. AI chat messages are held in the current page session; the app does not add chat history to the local project autosave.

Our AI route processes each request to produce a response. Application error logs contain technical request identifiers and error metadata rather than the submitted prompt or canvas image. Vercel states that its AI Gateway does not store or train on prompts at the gateway layer; the upstream model provider has separate data handling terms. Alibaba’s published standard policy says prompts and responses may be retained for up to 30 days, subject to its stated exceptions and any applicable account-level arrangements.

5. Third-party services

• Auth0 provides authentication and account role checks.
• Mapbox provides address search and map imagery when you use those features.
• Vercel provides site hosting, analytics, and AI Gateway request routing.
• Alibaba Cloud provides the Qwen model used for Pro AI requests through Vercel AI Gateway.

Review the providers’ current terms and privacy information for their handling of data: Vercel AI Product Terms and Alibaba Cloud Model Studio Data Retention Policy.

6. Contact

If you have questions about this policy or the data handled by a feature, contact us through the contact page.